Our Companies
How Can We Help?
Your satisfaction with your furniture is very important to us. If you have any questions about the furniture you have on order or the furniture in your home, we are here to help.
Delivery & Shipping
How do I check the status of my order?
Please refer to the comments section on your Sales Order, our sales team typically includes an approximate lead time for your new furniture or mattress purchase. You can also reach out to your salesperson for an estimate or call our store at 717-806-7373 for further assistance.
What if I miss my delivery?
We try to confirm all deliveries the business day before, with an approximate time slot. If something comes up, and you aren’t available for your scheduled delivery, please let us know as soon as possible, and we’ll work to reschedule your delivery.
How long does delivery take?
Depending on the size of your order, you can plan on anywhere from 15 minutes to 1 hour.
What if my items arrive damaged?
If we discover damage to your items, we will document the issue and work to get it resolved in a timely manner. Your satisfaction is our priority, and we go the extra mile to provide you with the best service possible.
Product Questions & Issues
Is this item in stock?
We have many items in stock, and available for immediate purchase. Our Clearance Corner contains various in-stock items and there are many Floor Model pieces tagged throughout the showroom. Please give us a call or connect with us via chat to learn more about our in-stock items!
What’s your return policy?
If you choose to cancel an order or return a piece of merchandise within 30 days after it’s been delivered, we charge a 25% Restocking fee. If you reorder another item, after returning the first one, and decide to cancel your order, or return your 2nd order, we will charge a 50% Restocking Fee. There are no further returns or refunds after the 2nd Return. All returned items must be in “like new” condition, and free from any pet or environmental damages. We reserve the right to refuse a return if it’s not in sellable and “like new” condition.
Can I return a mattress?
Mattresses cannot be returned. Please contact your sales representative with any questions regarding your mattress order.
Financing & Payments
Do you offer financing?
Yes! We work with Synchrony Bank to offer 12-month financing on your purchase! Longer terms may be available; your salesperson can give you more information on additional financing terms.
How does financing work?
If you are a current Synchrony Home member, we can look up your account and use it towards your purchase. You can also click the Financing tab on our website header and the Apply Online button, to apply for a line of credit through Synchrony. We can also split your purchase between multiple payment options, if you prefer to pay a portion upfront, and finance the balance.
When will I be charged?
Your Synchrony payments will start approximately 1 month after we invoice your order. Your order is Invoiced after we deliver your furniture, or when you pick it up.
Why should I shop at Martin Furniture & Mattress?
At Martin Furniture & Mattress, you’re more than just a customer — you’re family. We warmly invite you to explore our showrooms, where you’ll find a wide selection of quality furniture and mattresses in a relaxed, no-pressure environment. Whether you’re searching for a better night’s sleep or looking to refresh your living space, we’re here to help you find the perfect fit. At Martin’s, we believe great service isn’t just a promise - it’s the right thing to do. Come experience the Martin’s difference and let us help you turn your house into a home.